First Texas Bank of Georgetown & Liberty Hill

Georgetown & Liberty Hill

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Consumer Complaint Process

FIRST TEXAS BANK is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against FIRST TEXAS BANK should contact the Texas Department of Banking through one of the means indicated below:

First Texas Bank also engages in the business of selling travelers checks as an agent for a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking.

If you have an complaints regarding the company's money transmission or currency exchange activity, you should first contact:

American Express Company
Travelers Cheque Worldwide Operating Center
4315 S 2700 West
Salt Lake City, Utah 84184-042400

1-800-221-7282
1-801-945-2711 Fax

If you still have an unresolved complaint after contacting American Express Company, then you should contact the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking by contacting the department through one of the means below:

In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No.: 877-276-5554
Fax No.: 512-475-1313
E-mail: consumer.complaints@banking.state.tx.us
Website: www.banking.state.tx.us

Member FDIC
Equal Housing Lender

First Texas Bank of Georgetown, Member FDIC, Equal Housing Lender